The Public Relations Office (PRO) - Ufficio Relazioni con il Pubblico (URP)-, established by Legislative Decree no. 29/1993 and broadened in its functions by Law 150/2000, promotes administrative transparency, dialogue with users and facilitates access to documents. The PRO is a sub-structure of the Functional Unit “Products and Tools for Institutional and Student Communication”.The University's PROhelps one to easily guide himself or herself in regard to the activities and services offered by the university, directing users on the basis of their needs and requests, bearing in mind the activity of the call centre as the first point of reference for any queries students may havefacilitates the right of access to documentscontributes to improving the quality of the University's activities and services by receiving reports and suggestions Information on the University's activities and services Prospective freshmen and high school students interested in learning about degree courses and how to enrol at our university can consult the Orientation section of the website.Already enroled students can consult the Student Administration Offices. Orientation Student Administration Offices Access to administrative documents Access to administrative documents is a general principle of the administrative activity of the University of Florence, in order to encourage participation and to ensure impartiality and transparency.The PRO receives requests and applications and forwards them to the competent offices.University regulations governing the right of access (Regolamento di Ateneo sulla disciplina del diritto di accesso) Statute and regulations (in Italian) Forms Request for access to administrative documents (rtf - pdf)to be completed and submitted to view or obtain copies of administrative documentsRequest for civic access (rtf - pdf)to be completed and submitted to request documents or information not published in the website’s Amministrazione Trasparente sectionRequest for generalised civic access - FOIA (rtf - pdf)to be submitted to request documents, data and information not subject to mandatory publication Request for review (rtf - pdf) to be completed and submitted in the event of total or partial rejection of the request for generalised civic access or of failure to reply within the deadlineTable of costs (rtf - pdf) Access to documents in the Archive Information for external users who request access to the documentation stored in the University Archival System (current documentation, deposit and historical archives). Access to the documents of the University Archival System Complaints, reports and suggestions In order to improve services, it is possible to submit complaints, reports and suggestions concerning acts or behaviour that in the opinion of users have placed obstacles or limitations on the usability of the services offered by the University.complaints, reports and suggestions form (rtf - pdf) Read more Request to check self-certifications Unifi official store pick-up point The URP is the pick-up point of the University of Florence store, with a preferential delivery rate compared to home shipping. Information on collection methods is sent together with the order confirmation for those who choose delivery to the URP in via Gino Capponi 9 in Florence. Store dell'Università di Firenze