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Ensuring Quality at the University

The Quality Assurance Process is the set of activities carried out by all University operators to ensure that the objectives set by the Governance are achieved competently and on time, that the services provided are effective and the actions taken adequately documented, so that the results can be evaluated through the analysis of defined indicators and the detection of the satisfaction of the interested parties.

The set of activities is to be understood as a synergistic, integrated and interchange system, in which the contribution of the individual is for the benefit of the University system.

To ensure the effectiveness of this process, the University:

  • defines quality policies consistent with and in synergy with the strategic guidelines
  • promotes these policies, together with the objectives set for the entire organization, according to a logic of awareness, sharing and maximum involvement
  • designs activities, with a view to ensuring the effectiveness and efficiency of all internal processes, with particular attention to the quality of Teaching, Research and the Third Mission
  • pursues continuous improvement, first of all through the monitoring of what has been designed and implemented, then measuring the results achieved and reformulating new objectives and strategic guidelines.
     

The architecture of the QA system of the University of Florence highlights the relationships between the actors of the system, the objectives and the documents produced periodically for the verification of the actions taken and for continuous improvement.

The organisation of the QA system involves all the University's structures, Governing and Central Bodies, as well as peripheral structures (Departments, Schools, Degree Programmes).

Quality Assurance is based on the constant monitoring and analysis of the relative results of Teaching, Research and Third Mission, also using the tools provided by the ANVUR AVA system (Self-Assessment, Evaluation and Accreditation of the Italian University System).